Director, Revenue Operations

This role leads revenue operations, optimizing processes and systems to drive revenue growth. The director will work across sales, marketing, and customer success to improve efficiency.

This role serves as a strategic partner to the VP of Revenue Operations, driving operational rigor, prioritization, and execution across the RevOps function. The director manages two direct reports, leads cross-functional initiatives, and implements AI-first processes for automation, requiring 15+ years of experience in B2B SaaS and performance marketing.

This role is a senior individual contributor position focused on building and optimizing the revenue operations infrastructure, including data architecture, forecasting, analytics, and reporting. The Director will own the Salesforce ecosystem and broader GTM tech stack, implementing AI and automation solutions to improve efficiency and revenue insights. They will serve as a strategic advisor to executive leadership, translating complex data into actionable recommendations and driving cross-functional initiatives.

This Senior Director of Revenue Operations will build and lead the revenue operations function, aligning sales, marketing, and customer success strategies. Responsibilities include revenue forecasting, quota setting, sales compensation design, and owning the GTM technology stack. Requires 8-12+ years of experience, including 6+ years in enterprise revenue/sales operations at high-growth B2B SaaS companies, and a track record of building and leading teams.

This role focuses on generating leads and qualifying prospects for MadCap's solutions. The primary responsibility is outbound prospecting and building a sales pipeline.

This role leads enterprise sales efforts, building relationships with large accounts and driving revenue growth. It focuses on strategic selling and team leadership to expand the company's enterprise customer base.

This role guides new customers through the onboarding process, focusing on learning and development solutions. It involves customer training and driving product adoption to ensure successful implementation and long-term engagement.