Support Agent (Korean/English)

This role provides technical support to enterprise customers in Korean, resolving complex issues and ensuring customer satisfaction. Responsibilities include troubleshooting, documentation, and collaboration with engineering teams.

This role involves providing customer support in English, handling inquiries and resolving issues for customers. The agent will focus on ensuring customer satisfaction and maintaining high service quality.

This role provides enterprise-level product support to impact.com's customers and partners, covering chat and ticketing. Responsibilities include diagnosing and troubleshooting issues related to contracting logic, web tracking, user journeys, and integrations, as well as contributing to knowledge base documentation. The ideal candidate has 4+ years of experience in technical support, SaaS, or digital marketing, with strong communication and problem-solving skills.

Assists customers with technical questions and issues, provides remote access support, and interacts with development and testing departments. Requires English proficiency at B2 level or higher, fluent Chinese, and confident knowledge of client and server operating systems.

Analyze complex datasets to provide actionable insights for business and product teams. Create dashboards and reports to monitor key performance metrics, enabling data-driven decision-making and optimization.

Apply advanced AI and machine learning techniques to analyze large datasets and drive data-driven decisions. Develop models to improve ad targeting and fraud detection, ensuring high performance and accuracy.

This role manages monetization strategies for rewarded ad products, optimizing ad placements and revenue while maintaining user experience. The manager will work on ad inventory and yield optimization to maximize revenue.