Director, Service Delivery & Excellence, B2B Support

The Director of Customer Support leads the customer support organization, setting strategy, managing teams, and driving operational excellence. This role requires strong leadership and customer-centric mindset.

Leads the customer support organization, overseeing strategy, operations, and team performance to ensure high-quality service delivery. Responsible for scaling support processes, driving customer satisfaction, and aligning support initiatives with business goals.

This senior leadership role oversees the customer experience operations, driving strategy and efficiency across support and success functions. The director will optimize processes to enhance customer satisfaction and operational excellence.

This leadership role oversees the support engineering function, ensuring high-quality customer support across the US and Europe. The position is remote and requires strategic management of support operations.

This role plans and executes advertising campaigns for the AMER region, optimizing yield and inventory. It requires experience with ad operations and programmatic advertising.

This role supports Tripadvisor's virtual community by managing user-generated content (UGC) and ensuring a positive user experience. The specialist will moderate content, respond to user inquiries, and implement community guidelines to foster engagement.

This principal role leads experimentation strategy and advanced analytics, driving best practices across the organization. It requires deep statistical expertise and experience managing complex data science projects.