Brandwatch· HQ in Sovereign House, Church Street, 1st Floor, Brighton, BN1 1UJ, United Kingdom

Senior Customer Success Manager

Location: London, England, United Kingdom · Category: Customer Success & Client Operations · Seniority: Senior · Posted: August 23, 2026 · Verified: Sep 10, 2026

Role Overview & Description

This senior role is responsible for managing key client accounts, ensuring high satisfaction and retention, and identifying opportunities for expansion. The CSM will act as a strategic advisor, driving value realization and long-term partnerships.
Source & Transparency: This position was structured directly from the publicly accessible career portal of Brandwatch. Details on the employer’s original job posting are authoritative. Polaris7 charges no placement fees and conducts no candidate screening.

About the company

Brandwatch

brandwatch.com

Enterprise software for social intelligence, search insights and social management.

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