Manager, Customer Service Strategy & Ops

Manages client relationships for Remazing's services, focusing on onboarding, ongoing support, and driving value realization. Ensures client satisfaction through proactive engagement and issue resolution.

Provides media consulting and strategic direction for Nestlé, managing client relationships and campaign planning. Requires deep media expertise and strategic advisory skills.

Leads client service for FMCG accounts, developing media and advertising strategies and managing client relationships. Requires strategic media planning and client management expertise.

Leads client service for FMCG accounts, developing media and advertising strategies for a major client (Mensch), managing teams, and ensuring strategic alignment with client goals.

This role manages demand activation strategies for clients, aligning client goals with effective demand generation tactics. It requires a deep understanding of the ad tech ecosystem to drive successful campaign outcomes.

Manages GCA operations, optimizing processes and team performance to drive customer success. Focuses on operational efficiency and customer satisfaction.

This success manager role ensures Xumo's advertising clients achieve their goals with the platform, driving product adoption and retention. The challenge is proactively identifying and resolving client issues to maximize campaign performance and long-term loyalty.