Manager, Customer Service Strategy & Ops

This role leads the customer success function for a Series A AI video company, building and scaling the team while defining strategy. The Head of Customer Success ensures enterprise customer satisfaction and drives growth for the platform.

This role manages and grows relationships with enterprise customers using Colossyan's AI video platform. The Customer Success Manager drives adoption, retention, and expansion for key accounts like Cisco and Paramount.

This senior leadership role leads the account management team to drive growth and retention across Zappi's enterprise client base. The Director focuses on strategic partnerships, revenue expansion, and shaping the overall customer experience and commercial strategy.

The Omnichannel Trader - Paid Social executes and optimizes paid social campaigns across multiple channels using Simpli.fi's programmatic platform. Responsibilities include managing campaign setups, monitoring performance metrics, and collaborating with client success teams to ensure campaign goals are met. The role leverages data-driven insights to enhance campaign effectiveness and drive client performance.

This role manages demand activation strategies for clients, aligning client goals with effective demand generation tactics. It requires a deep understanding of the ad tech ecosystem to drive successful campaign outcomes.

Manages GCA operations, optimizing processes and team performance to drive customer success. Focuses on operational efficiency and customer satisfaction.

This success manager role ensures Xumo's advertising clients achieve their goals with the platform, driving product adoption and retention. The challenge is proactively identifying and resolving client issues to maximize campaign performance and long-term loyalty.