Customer Success Manager

Hybrid role responsible for onboarding, relationship management, and strategic guidance for customers, with a focus on driving engagement and renewals. Requires account management experience and digital marketing expertise.

This role manages and nurtures relationships with strategic HigherEd accounts, driving engagement, adoption, and retention. The CSM develops strategic account plans, owns executive business reviews, monitors health metrics, and uses generative AI to sharpen signal detection and reduce administrative work. Requires a proven track record in strategic customer success and the ability to act as a trusted advisor.

Manages post-sale relationships with retail clients, ensuring adoption, value realization, and retention of vision AI solutions. Acts as the primary point of contact for escalations and drives customer satisfaction.

Owns deployment and activation success for a portfolio of enterprise customers, embedding deeply into their organizations to understand business objectives and build programs that turn AI investment into measurable outcomes. Designs activation strategies, builds champion communities, and leads workshops to drive platform adoption and business impact.

This role leads the customer success function for a Series A AI video company, building and scaling the team while defining strategy. The Head of Customer Success ensures enterprise customer satisfaction and drives growth for the platform.

This role leads the overall marketing strategy for a Series A AI video platform, owning brand, demand generation, and growth initiatives. The Head of Marketing will scale the company's market presence and drive enterprise pipeline for clients like J&J and Paramount.