Head of Customer Success

The Director of Customer Success Management (CSM) at BIScience leads the customer success team, driving strategy for client retention and growth. This leadership role is part of the Sales department and requires experience in managing CSM teams within a data/AI product environment.

This director-level role leads customer success initiatives for AI products, ensuring client adoption, retention, and growth. Requires strategic leadership and deep understanding of AI solutions.

Hybrid role responsible for onboarding, relationship management, and strategic guidance for customers, with a focus on driving engagement and renewals. Requires account management experience and digital marketing expertise.

Design comprehensive Customer Success operations including onboarding, adoption, renewals, and expansion, and recruit, develop, and lead a Customer Success team of 3 people. Drive measurable expansion revenue through strategic account management and create scalable playbooks, KPIs, and reporting frameworks.

This role manages and grows relationships with enterprise customers using Colossyan's AI video platform. The Customer Success Manager drives adoption, retention, and expansion for key accounts like Cisco and Paramount.

This role leads the overall marketing strategy for a Series A AI video platform, owning brand, demand generation, and growth initiatives. The Head of Marketing will scale the company's market presence and drive enterprise pipeline for clients like J&J and Paramount.