Head of Customer Success

Own the client side of the US market, from the first conversation to a deployment a team runs every day. This role is responsible for driving client success and growth in the US market.

Hands-on VP Client Success focused on turning the customer intelligence platform into measurable business impact. Drives adoption and value from initial engagement through ongoing success.

This role serves as the primary point of contact for enterprise customers, ensuring successful integration and adoption of Hive's API solutions and AI platforms. The lead will act as a strategic advisor, resolve technical issues, and collaborate with Sales, Product, Engineering, and Operations to drive customer outcomes and shape the customer experience.

Hybrid role responsible for onboarding, relationship management, and strategic guidance for customers, with a focus on driving engagement and renewals. Requires account management experience and digital marketing expertise.

Own the PMF discovery cycle for Commerce, running structured customer discovery with CMOs, R&D directors, and digital leads at CPG and life-sciences accounts. Define and defend the product roadmap as explicit bets with hypotheses, timelines, and success metrics tied to company OKRs, and partner with GTM on sales-led discovery.

Develop and own the sales function, leading a team of Account Executives and creating new ways to increase ARR. Carry a small set of the largest, most strategic deals yourself as the senior closer, and build the documentation and tools reps run on.