Technical Support, Manager, Americas

This role leads the Technical Support Specialists in the Americas, building a high-performing, customer-focused team. The manager will drive continuous improvement through AI and automation, collaborate with global leadership, and ensure customer feedback informs product and service enhancements.

This role leads the Technical Support Specialists in the Americas, building a high-performing, customer-focused team. The manager will drive continuous improvement through AI and automation, collaborate with global support leadership and other departments, and ensure effective issue resolution. Based in São Paulo, the role reports to the VP Technical Support and supports customers across all geographies.

This São Paulo-based Technical Support Manager leads a team of Technical Support Specialists across the Americas, reporting directly to the VP of Technical Support. The role focuses on building a high-performing, autonomous team and evolving support delivery through AI, automation, and continuous improvement. The manager collaborates with global support leadership, Sales, Services, Product, and R&D to resolve customer issues and drive organizational improvements.

This São Paulo-based role leads the Technical Support Specialists team across the Americas, reporting to the VP of Technical Support. The manager is responsible for building a high-performing, autonomous team and evolving support delivery through AI, automation, and continuous improvement. This role collaborates closely with Sales, Services, Product, and R&D to resolve customer issues and drive organizational improvements.

This role provides hands-on IT support, troubleshooting, and end-user assistance within a 9-person IT team. Responsibilities include onboarding/offboarding users, handling IT Desk tickets, and managing Google Workspace, Okta, Office 365, MDM, and EDR systems.

Leads an account management team delivering best-in-class service and seamless campaign execution for Equativ's clients. Sits at the intersection of client relationships, campaign management, and cross-functional collaboration, partnering with Sales, Marketing, and Ad Operations. Supports both direct and programmatic campaigns for innovative industry partners.

This Programmatic Account Manager role manages a portfolio of brand direct and agency clients in the US Central region, serving as the primary contact from campaign kickoff through quarterly business reviews. The role requires strong programmatic expertise and a performance-first mindset to deliver measurable results and uncover growth opportunities.