Zoom

Zoom creates value by providing a unified cloud workplace stack that replaces or consolidates separate tools for meetings, messaging, calling, scheduling, collaboration, events, and customer interactions. Revenue is generated mainly from recurring software subscriptions, with pricing tied to users, rooms, agents, capacity, and feature tiers; it also extends the platform through APIs and SDKs that deepen integration and enterprise stickiness.

Zoom is a public cloud software company focused on workplace communications and collaboration. Its core business started with video meetings and has expanded into team chat, cloud phone, email and calendar, scheduling, docs, whiteboarding, meeting room software, contact centre, webinars and events, employee engagement, conversation intelligence, and developer APIs. The company primarily sells subscription software to businesses, enterprises, teams, and professionals, while also serving educators and some individual users through freemium and paid plans.