Serviceplan Group

Lufthansa Turns Travel Etiquette into Fashion Merch

Lufthansa and agency Serviceplan have launched the "Travel Etiquette Collection", a limited merchandising campaign that turns common in-flight questions and unwritten flying rules into apparel and accessories. The collection comprises seven items, including hoodies, T‑shirts and caps, and was developed by Serviceplan. The campaign was reported by HORIZONT on August 20, 2026.

CMO of the Year: CMO Role Has Fundamentally Changed

An interview marking the fifth Swiss edition of the "CMO of the Year" award highlights how the CMO role has shifted from pure communication and brand management to include transformation leadership, data expertise, innovation, customer experience, sustainability and economic efficiency. The article names six nominees for CMO of the Year 2026 (Veronika Elsener, Andrea Hänggi, Antonia Lepore, Jens Plath, Roman Reichelt, Raphael Werner) and confirms the award-night on 20 August 2026 at LaSalle im Schiffbau. The selection process is multi-stage, led by a jury and supported by the Institute for Marketing & Customer Insight at the University of St. Gallen. Serviceplan created the award; a European edition debuted in Cannes in 2026. Partners include Admeira, APG, 20 Minuten, m&k, persönlich, Swiss Marketing and the University of St. Gallen institute.

Grabarz & Partner Loses Porsche Account; Serviceplan Succeeds

Hamburg-based Omnicom subsidiary Grabarz & Partner publicly bade an emotional farewell to long-time client Porsche after losing the account. Ralf Heuel, the agency’s CCO, reflected on the end of a ten-year relationship, described the impact on his team and argued agencies should be candid about losses as well as wins. Heuel issued a brief public message of goodwill — "KEEP ON PUSHING, PORSCHE AND SERVICEPLAN. SERIOUSLY." Porsche informed Grabarz & Partner that Serviceplan will become its new global lead agency effective January 1, 2027. The farewell post, widely praised across the industry, raised questions about how Grabarz & Partner will move forward; the story was reported by Mehrdad Amirkhizi on Horizont on August 12, 2026.