Everest Group

Orvera AI Shortlisted in Everest Group Voice AI Spotlight

Orvera AI, an agentic conversational AI platform for enterprises, was named among 16 shortlisted providers in Everest Group’s Tech Provider Spotlight: Voice AI Agents in Customer Experience Management (CXM), published June 2026. Everest Group highlights a market shift from containment-focused solutions toward outcome-driven voice AI agents within a conversational AI market of over 1,000 vendors. Everest’s profile describes Orvera AI as an enterprise platform for automating and optimizing customer interactions across voice and digital channels and cites its presence across multiple verticals including banking, insurance, healthcare, retail, and telecom. A case study in the Spotlight reports rapid deployment and measurable operational gains using an autonomous calling platform implemented by a US enterprise.

Cognizant, ServiceNow Partner on Enterprise AI Governance

Cognizant announced an integration of its Cognizant Neuro®AI Trust platform with ServiceNow to provide continuous AI assurance and governance at enterprise scale. The combined solution pairs ServiceNow’s AI Control Tower for unified observability and governance with Cognizant’s agentic intelligence and control layers, aiming to enforce responsible-AI policies across the full AI lifecycle. The integration includes libraries of compliance content and ‘responsible AI’ and Guardian agents to monitor fairness, safety, security, transparency and regulatory controls in real time. Cognizant and ServiceNow position the offering to move organizations from periodic compliance to continuous, operationalized assurance to accelerate trustworthy AI deployment in regulated enterprise environments.

Yellow.ai Launches Nexus Vox Voice AI

Yellow.ai announced Nexus Vox, an enterprise voice AI platform designed as a single integrated system that combines speech recognition, synthesis, conversational AI and telephony to reduce latency and simplify deployments. Nexus Vox claims native support for more than 500 languages and dialects, sub-400ms end-to-end latency, and the ability to clone a human voice from a 10-second audio sample. The product runs natively inside Yellow.ai’s Nexus platform using a so-called "zero-hop architecture" to avoid API round-trips. Yellow.ai presented example enterprise use cases including large-scale multilingual contact centers, branded concierge voices across hospitality properties, and multi-language internal IT helpdesks.