Observed Signal · Nov 15, 2021 · Educational Article · Source: OnlineMarketing.de · Impact: 2/5 · Sentiment: Neutral
Three Reasons to Know DXP (Digital Experience Platform)
The German-sponsored article defines DXP as a Digital Experience Platform, a software platform that unifies disparate digital applications and services within a single web portal to deliver a continuous, personalized customer experience across devices. It argues that DXPs represent the next evolution beyond traditional CMS, combining content management with modules for integrations, workflows, and user/search management to support complex online transactions. A B2B example shows a parts supplier integrating information search and purchasing under one login, illustrating how DXPs enable omnichannel experiences beyond CMS capabilities. Citing Salesforce's State of Marketing Report, the piece notes that 80% of marketing professionals see customer experience as a top priority, highlighting internal data fragmentation across ERPs and CRMs. The article cites Liferay as a Leader in Gartner’s Magic Quadrant for DXPs (present on the market since 2004) and states the content was provided by Liferay as sponsored material, authored by Gilbert Schwartmann.
Explains DXP concept and its relevance in B2B digital transformation; sponsor context noted.
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Key Takeaways & Evidence Grounding
- DXP bundles diverse digital applications and services into a single web portal for omnichannel customer experiences.
- DXP is positioned as the next evolution beyond CMS, with modules for integrations, workflows, and user/search management.
- Salesforce's State of Marketing Report cites 80% of marketing professionals as prioritizing customer experience.
- Liferay is named a Leader in Gartner Magic Quadrant for DXPs, and has been on the market since 2004.
- The article content is sponsored by Liferay and authored by Gilbert Schwartmann.
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