Observed Signal · Jun 22, 2026 · Partnership · Source: https://martechseries.com/feed/ · Impact: 3/5 · Sentiment: Positive
TELUS Digital, ElevenLabs Partner to Scale Voice AI
TELUS Digital and ElevenLabs announced a partnership making TELUS Digital a preferred implementation partner for ElevenLabs’ ElevenAgents AI voice agent platform. Under the agreement, enterprises can contract ElevenLabs directly and work with TELUS Digital to implement, integrate, govern and operate ElevenAgents in production. TELUS Digital will support integrations across major CRM/CX and telephony platforms (Genesys, Twilio, Amazon Connect, Zendesk, Salesforce) and provide ongoing managed services. TELUS Digital already uses ElevenLabs in its Fuel iX™ Agent Trainer to run over 90,000 lifelike voice and chat simulations (as of June 2026), reducing onboarding time by 20%. TELUS Communications ran a proof-of-concept onboarding campaign with an ElevenLabs voice agent that improved early retention and achieved an average satisfaction score of 8.5/10.
Partnership accelerates enterprise deployment and operationalization of voice AI across major CX and telephony platforms, with real-world TELUS results (reduced onboarding time, lower early cancellations) that indicate measurable operational impact for contact-center automation.
Track ElevenLabs Signals & Market Shifts in Real-Time
Polaris7 autonomous intelligence agents track regulatory filings, primary sources, executive changes, and deal flow 24/7. Create your free Explorer workspace to monitor these entities.
Key Takeaways & Evidence Grounding
- TELUS Digital named preferred implementation partner for ElevenLabs’ ElevenAgents platform.
- Enterprises can contract ElevenLabs and engage TELUS Digital to deploy, integrate, govern and operate ElevenAgents in production.
- TELUS Digital will integrate ElevenAgents with Genesys, Twilio, Amazon Connect, Zendesk and Salesforce and provide orchestration, monitoring and managed services.
- TELUS Digital’s Fuel iX™ Agent Trainer used ElevenLabs to run more than 90,000 simulations as of June 2026, reducing onboarding time by 20%.
- A TELUS Communications proof-of-concept using an ElevenLabs voice agent reduced 30-day cancellations to less than half of the average new internet customer and received an average score of 8.5/10 from welcome-call recipients.
Connected Companies & Entities
6 Entities mappedOntology Mapping & Concepts
Related Market Signals & Shifts
Recent verified developments and strategic activity across this market segment.
TELUS Digital Partners with Cresta for AI Agents
TELUS Digital announced a partnership with Cresta to offer Cresta’s unified customer experience AI platform to enterprise clients, with TELUS Digital serving as a preferred implementation and services partner. Enterprises will contract directly with Cresta for the platform and engage TELUS Digital for implementation, integration, change management, managed services and other professional services. TELUS Digital will deploy and optimize Cresta features including voice and chat AI agents, real-time human augmentation, and AI-driven conversation intelligence, and may integrate Cresta alongside its proprietary tools, hyperscaler technologies and CCaaS platforms. The announcement cites a survey (commissioned by TELUS Digital and conducted by Ryan Strategic Advisory) showing AI-augmented human agents are the leading delivery model for CX, while only 32% of enterprises have automated QA and coaching tools.
DXC and ElevenLabs Form Strategic Voice AI Partnership
DXC Technology announced a strategic partnership with ElevenLabs to embed advanced voice AI capabilities across DXC’s global enterprise environment, accelerating DXC’s AI-first transformation and service offerings. DXC also participated in ElevenLabs’ $500 million Series D funding round, which the article states valued ElevenLabs at about $11 billion. The collaboration targets use cases including enterprise productivity (voice agents and copilots), customer experience transformation with natural-sounding multilingual voice interfaces, industry-specific solutions, and modern application/platform engineering. DXC intends to co-develop solutions through its LabX incubator and AI Platforms Engine and pursue a joint go-to-market approach. ElevenLabs’ Revenue Leader Ben Budde and DXC President and CEO Raul Fernandez are quoted on the partnership’s scale and strategic importance.
TELUS Unveils AI Innovations at Mobile World Congress 2026
TELUS Digital will demonstrate production-ready AI-driven customer experience and network optimization solutions at Mobile World Congress (MWC) 2026 in Barcelona. The company says its Fuel iX generative AI engine processed over 2 trillion tokens in 2025 and supports 20+ production use cases across TELUS operations and customers. TELUS Digital will present a 90-minute session on March 4 featuring live demos and discussions with representatives from TELUS, NVIDIA and F3 Networks, and will exhibit at Hall 6 #E7. Key solutions highlighted include Fuel iX Agent Trainer (voice/chat simulation), Fuel iX Fortify (automated AI application safety and security testing), and AI-driven Network Design Services. TELUS Digital frames its subsidiary relationship with TELUS as a "living laboratory" that enabled enterprise-scale deployments and measurable business value.
Track Real-Time Market Signals & Shifts
Set up custom watchlists to receive automated, evidence-grounded executive digests whenever material signals or shifts occur across your tracked landscape.