Observed Signal · Sep 23, 2022 · Product Launch · Source: CMSWire · Impact: 2/5 · Sentiment: Positive
Salesforce Debuts Genie, Qualtrics Video Feedback, More CX News
This article summarizes several customer experience and digital marketing product launches and funding rounds from September 2022. Salesforce announced Salesforce Genie, a service to unify customer data, alongside a partnership with WhatsApp and a new carbon credits marketplace. Qualtrics launched Video Feedback, a feature for its XM Platform that analyzes verbal and non-verbal signals. Humankind raised $4.2M for its conversational commerce platform. TrueFoundry raised $2.3M for its machine learning deployment platform. Swiftly closed a $100M Series C at a unicorn valuation for its retail technology platform. Fondue raised $10.5M to replace e-commerce coupon codes with a CashBack app. Lynk raised $3M and launched a branded payment solution for marketplaces.
News roundup of multiple product launches and funding rounds in the CX and MarTech space, but lacks a single industry-shifting event.
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Key Takeaways & Evidence Grounding
- Salesforce debuted Salesforce Genie, a service to unify customer data, at Dreamforce 2022.
- Salesforce announced a partnership with WhatsApp to bring instant messaging to its platform.
- Qualtrics launched Video Feedback, a service offering transcription, translation, and analysis of video responses.
- Swiftly closed a $100 million Series C funding round, achieving a valuation of over $1 billion.
- Humankind closed a $4.2 million seed funding round co-led by High Alpha Capital and Strand Equity.
Connected Companies & Entities
5 Entities mapped“Salesforce, a cloud-based software and CRM company, announced during its Dreamforce 2022 event the debut of Salesforce Genie....”
“Qualtrics, an experience management company, has announced the launch of Video Feedback....”
“Salesforce also announced a new partnership with WhatsApp that will bring instant messaging to the platform....”
“Fondue closed a $10.5 million seed round led by Quiet Capital and Hanaco Ventures....”
Ontology Mapping & Concepts
Related Market Signals & Shifts
Recent verified developments and strategic activity across this market segment.
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Treasure AI Launches Personalization Studio, New Pricing Model
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