Customer Service Executive

This role engages with clients to ensure successful delivery of market research services and drive satisfaction. The executive will manage client communications, support renewals, and identify upsell opportunities.

Provides advanced customer support, handling complex inquiries and ensuring high satisfaction. Requires deep product knowledge and problem-solving skills to resolve issues efficiently.

Enhances customer experience by addressing inquiries, resolving issues, and ensuring satisfaction. Works to improve service quality and streamline support processes.

This role manages sales of academic journals and eBooks to institutional and corporate clients in West Africa, focusing on relationship building and revenue growth. The Account Manager will develop territory strategies, negotiate subscriptions, and collaborate with internal teams to meet sales targets.

This role focuses on researching and developing AI/ML models to solve business problems, likely in content personalization or data insights. The engineer will design experiments, implement algorithms, and collaborate with data teams to deploy scalable solutions.

This leadership role oversees attendee marketing for Informa's pharma portfolio, driving audience acquisition and engagement for events and conferences. The Head will develop integrated marketing strategies, manage a team, and optimize campaigns to maximize attendance and ROI.