Customer Success Agent

This role provides L1 and L2 customer support for Traackr's influencer marketing platform, resolving issues and answering complex product questions. It also involves delivering data integrations that push Traackr data into customer systems, collaborating with Customer Success Managers, operations, and data/product teams. Success is measured by fast, accurate customer responses, timely integrations, and improved support processes.

Manage client engagements in the EMEA region, ensuring successful adoption and satisfaction. Focus on building relationships and driving value.

Manage customer success for collections-related clients in the APAC region, ensuring satisfaction and retention. Focus on data accuracy and client support.

Hybrid role responsible for onboarding, relationship management, and strategic guidance for customers, with a focus on driving engagement and renewals. Requires account management experience and digital marketing expertise.

As a Senior C++ Engineer, you will design and implement high-performance, privacy-compliant tracking and attribution systems for Tracify's marketing analytics platform. You will work on complex technical challenges involving data processing, AI integration, and scalable architecture, collaborating with a cross-functional team in a fast-paced startup environment.