Customer Success Manager – Collections

Customer-facing role focused on ensuring client satisfaction, retention, and growth, involving onboarding, training, and building strong customer relationships.

This role supports Tracify's clients in using their marketing analytics and tracking platform, focusing on smooth onboarding and ongoing satisfaction. The Customer Success Agent acts as a trusted advisor, resolving issues and driving customer retention in a dynamic startup environment.

This role owns the customer relationship across a portfolio of education customers in Asia, helping them realize measurable value from the Instructure ecosystem. The Customer Success Manager takes a consultative, proactive approach, building strategic relationships, driving adoption, and identifying growth opportunities. They also own renewal readiness, coordinate across internal teams, and maintain visibility of customer strategy through disciplined use of Customer Success systems.

This customer success manager role ensures client satisfaction and retention by managing relationships and driving product adoption. The manager will onboard new clients, conduct business reviews, and identify growth opportunities.

Manages engagements with university clients, ensuring they derive value from Tracxn's platform. Focuses on training, support, and relationship building.

Leads customer success strategy and operations, ensuring client satisfaction and retention. Drives initiatives to enhance customer experience.

Leads backend development efforts, designing and implementing scalable systems. Mentors team members and ensures code quality.