Customer Success Manager – Collections

Customer-facing role focused on ensuring client satisfaction, retention, and growth, involving onboarding, training, and building strong customer relationships.

In dieser Rolle unterstützen Sie die Kunden von Tracify bei der Nutzung der Marketing-Analytics- und Tracking-Plattform und sorgen für einen reibungslosen Onboarding-Prozess sowie langfristige Zufriedenheit. Als vertrauensvoller Berater lösen Sie Probleme und fördern die Kundenbindung in einem dynamischen Startup-Umfeld.

This role owns the customer relationship across a portfolio of education customers in Asia, helping them realize measurable value from the Instructure ecosystem. The Customer Success Manager takes a consultative, proactive approach, building strategic relationships, driving adoption, and identifying growth opportunities. They also own renewal readiness, coordinate across internal teams, and maintain visibility of customer strategy through disciplined use of Customer Success systems.

This customer success manager role ensures client satisfaction and retention by managing relationships and driving product adoption. The manager will onboard new clients, conduct business reviews, and identify growth opportunities.

Manages engagements with university clients, ensuring they derive value from Tracxn's platform. Focuses on training, support, and relationship building.

Leads customer success strategy and operations, ensuring client satisfaction and retention. Drives initiatives to enhance customer experience.

Leads backend development efforts, designing and implementing scalable systems. Mentors team members and ensures code quality.