AVP - Business Strategy & Operations - Customer Success

Hands-on VP Client Success focused on turning the customer intelligence platform into measurable business impact. Drives adoption and value from initial engagement through ongoing success.

This VP-level role leads the overall customer experience strategy for Pacvue, an e-commerce advertising and retail media platform. The executive will oversee customer success, support, and operations to drive retention and satisfaction across the client base. The role requires strategic leadership in building scalable customer-centric processes and teams.

Leads and unifies the Ad Operations, Traffic Management, Account Management, and Demand Optimization teams under a new operating model. Partners with Sales leadership to align operational priorities, improve handoffs, and drive consistency, while identifying opportunities to simplify and automate workflows and establish clear service expectations.

Leads customer success strategy and operations, driving retention, expansion, and operational excellence. Oversees analytics, processes, and cross-functional initiatives to enhance customer experience.

Manages engagements with university clients, ensuring they derive value from Tracxn's platform. Focuses on training, support, and relationship building.

Leads backend development efforts, designing and implementing scalable systems. Mentors team members and ensures code quality.

Leads the development and launch of new product offerings for Tracxn, identifying market opportunities and driving adoption. Focuses on innovation and growth.