Customer Success Manager I
Location: United States · Category: Customer Success & Client Operations · Seniority: Junior · Posted: August 31, 2026 · Verified: Sep 20, 2026
Role Overview & Description
About the company
Teamworks
teamworks.comSports operations software for teams, athletes, compliance and payments.
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This Senior Customer Success Manager owns conference-level relationships across Division I collegiate athletics, managing renewals and expansion. The role coordinates with school-level CSMs, sales, and product teams, builds presence at the conference level, and drives adoption of conference-wide products. Requires senior administrative experience in collegiate athletics (e.g., Deputy Commissioner, Associate AD) and strong project management skills.
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Own a portfolio of professional sports customers, planning and executing the full customer lifecycle including training, value delivery, expansion, and renewals. Requires 3-5+ years in a professional sports organization and deep familiarity with Teamworks products. This role involves evangelizing the platform, analyzing customer data, and traveling for on-site visits.