Customer Success Engineer - II

This role is responsible for onboarding and supporting clients, ensuring they successfully use Smartly's advertising platform. The Customer Success Manager will handle day-to-day client queries, drive product adoption, and contribute to retention efforts.

Customer Success Manager II responsible for managing a portfolio of customer accounts, ensuring they achieve their goals and derive maximum value from Braze. Develops success plans, conducts business reviews, and drives adoption and expansion.

This role is dedicated to supporting a high-volume segment of clients, focusing on efficient onboarding and proactive engagement. The Customer Success Manager on the Scale Team will drive product adoption and retention through scalable processes and automation.

This role focuses on managing and growing relationships with key clients, ensuring they derive maximum value from Smartly's advertising platform. The Senior Customer Success Manager will drive product adoption, retention, and expansion opportunities, acting as a strategic advisor to clients.

Builds the company's central intelligence engine, an 'Enterprise Brain' that ingests signals from disparate sources and triggers automated workflows. Architects agentic workflows, implements RAG architectures, and builds integrations with business tools like Salesforce and Marketo. Requires 3+ years of Python development, LLM API experience, and strong SQL skills.

Builds and runs integrations, data pipelines, automations, and internal tools connecting business systems like Salesforce, NetSuite, and Slack. Owns the technical path end-to-end from design to deployment and ongoing support, working independently without traditional sprint ceremonies. Requires 2-4 years of experience with Python, API development, and event-driven architectures.

This Account Manager owns a portfolio of NAMER accounts end-to-end, focusing on revenue retention and growth through renewals and expansions. The role builds whitespace maps, sources expansion pipeline, and navigates complex multi-stakeholder deals to prevent churn and secure budget approval, partnering with Customer Success, Product, and Engineering.