Strategic Customer Success Manager

This role manages and grows a portfolio of customer accounts in the Spanish-speaking market, providing consultative advice on digital marketing strategy and leading successful product trials. The Senior Customer Success Manager acts as the key link between customers, Facebook, and the product development team, driving engagement and identifying up-sell opportunities. Requires 5+ years of account management experience in B2B SaaS or agencies, with professional English and Spanish fluency.

This role owns and grows customer relationships across the region, helping clients extract more value from digital advertising and the Smartly platform. The Senior Customer Success Manager combines relationship management, digital advertising expertise, and commercial thinking to solve challenges, improve campaign outcomes, and identify growth opportunities. Requires experience managing B2B customer relationships in SaaS, digital advertising, or marketing technology, with professional English and Portuguese fluency.

Hybrid role responsible for onboarding, relationship management, and strategic guidance for customers, with a focus on driving engagement and renewals. Requires account management experience and digital marketing expertise.

This role manages and nurtures a book of customer accounts, driving product adoption and growth by aligning Smartly's value with customer marketing objectives. The Customer Success Manager acts as the crucial link between customers, platform partners (Meta, Pinterest, Snapchat, TikTok, Google), and the product development team. Requires 3+ years of customer success experience with a strong understanding of paid digital advertising.

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. O

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. O

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. O