Email Deliverability Specialist

This role focuses on ensuring high email deliverability rates for customer communications, managing sender reputation, and optimizing inbox placement. It involves monitoring deliverability metrics, troubleshooting bounces, and collaborating with email service providers and internal teams to maintain compliance with email authentication standards.

This role owns deliverability support for Kit's long tail of creators, runs the abuse desk, and makes compliance calls to protect sending reputation. The specialist will build playbooks, training, and AI-assisted workflows for Support and contractors, and partner with infrastructure engineers on in-house sending. Responsibilities include managing spam-folder placement, bounces, authentication setup, and blocklist delisting.

Oversees email and SMS deliverability and compliance, ensuring high inbox placement and regulatory adherence. Focuses on cross-channel optimization and risk management to maintain sender reputation and legal compliance.

This Email Operations Principal manages complex email infrastructure initiatives, including IP Pool strategy, allocation processes, and capacity planning to improve scalability and customer onboarding timelines. The role owns high-scale technical escalations, develops deep expertise in email best practices and compliance, and partners with Deliverability, Product, and Engineering teams to influence roadmap priorities, requiring 5-7+ years of operational experience with a focus on email infrastructure and deliverability.

This role manages and grows a portfolio of customer accounts in the Americas, focusing on retention and expansion. The Account Manager is responsible for ensuring customer satisfaction and driving upsell opportunities within the existing customer base.

This role drives customer adoption and satisfaction for clients in the APAC and EMEA regions. The Customer Success Manager ensures clients achieve their goals with the platform, focusing on retention and growth.

This role focuses on building AI-powered features for Customer.io's product, integrating LLMs and agentic workflows to enhance customer communication solutions. The engineer will work on innovative features that leverage AI to improve user engagement and automation.