Deliverability & Compliance Manager (Cross-channel with SMS focus)

This role focuses on ensuring high email deliverability rates for customer communications, managing sender reputation, and optimizing inbox placement. It involves monitoring deliverability metrics, troubleshooting bounces, and collaborating with email service providers and internal teams to maintain compliance with email authentication standards.

This role designs and oversees the deployment of email and SMS messaging solutions for enterprise customers, ensuring seamless integration and scalability. It involves architecting messaging workflows, collaborating with engineering teams, and optimizing deliverability and performance.

This manager role leads app marketing and media management, developing and executing full-funnel acquisition and growth strategies across paid digital channels. The manager will plan, launch, and optimize campaigns on Google Ads (UAC, Search, GDN, Demand Gen) and Meta, manage budgets, and drive A/B testing. Requires 5+ years of hands-on performance marketing experience, strong knowledge of app attribution (AppsFlyer, Firebase), and advanced Excel/Google Sheets skills.

This Program Compliance Manager role serves as the primary compliance point of contact for strategic partnerships, clients, and agencies, ensuring partners adhere to advertisers' promotional requirements. The role involves becoming an expert on impact.com's proprietary Regulated Compliance product, leading compliance workstreams for key strategic partnerships, and managing compliance processes for assigned accounts. Requires 3+ years of customer service in a software environment, 2+ years of project management, and 1+ years of compliance investigations.

Provides customer account management and support for Chinese-speaking clients across Asia, focusing on satisfaction and retention in the SMB segment. Requires fluency in Chinese and understanding of regional market nuances.

Manages customer accounts and provides support for clients in South America, focusing on satisfaction and retention in the SMB segment. Requires regional market knowledge and language skills.

Manages customer accounts and provides support to ensure satisfaction and retention for SMB clients. Focuses on building relationships and driving value through proactive account management.