Principal, Account Management (Marketplace)

This role manages and develops relationships with clients from agency networks, independent agencies, media marketers, and other partners within the Growth & Partnerships division. It focuses on programmatic advertising and expanding strategic partnerships.

This role sources, negotiates, and manages high-value celebrity and talent deals to support user acquisition campaigns. The candidate builds a pipeline of celebrity opportunities, negotiates terms with agents, and collaborates with UA, creative, and production teams to turn deals into effective paid creative. Responsibilities include coordinating budgets and timelines, and using campaign results to refine talent selection and deal terms.

Manages client relationships and drives business growth in the Swiss market, focusing on account management and revenue expansion. Requires strong client management and sales skills.

This role drives e-commerce business development initiatives across BurdaForward's digital brands, identifying growth opportunities and managing partnerships. The focus is on expanding e-commerce revenue and strategic collaborations.

This role manages customer complaints for Coupang's customer service team. Responsibilities include handling escalated complaints, resolving issues, and improving complaint handling processes.

This role manages customer service policies and operations at Coupang. Responsibilities include developing and updating policies, ensuring compliance, and optimizing operational processes.

This role handles external and internal complaints at headquarters, managing resolution processes and communication. Requires strong problem-solving and communication skills.