Principal, Account Management (Marketplace)

Leads sales initiatives in global markets, managing key accounts and driving revenue. Requires a proven track record in international sales and strategic account management.

Drives sales growth in global markets by acquiring new clients and expanding existing relationships. Focuses on international business development and revenue generation.

This role sources, negotiates, and manages high-value celebrity and talent deals to support user acquisition campaigns. The candidate builds a pipeline of celebrity opportunities, negotiates terms with agents, and collaborates with UA, creative, and production teams to turn deals into effective paid creative. Responsibilities include coordinating budgets and timelines, and using campaign results to refine talent selection and deal terms.

This role manages and develops relationships with clients from agency networks, independent agencies, media marketers, and other partners within the Growth & Partnerships division. It focuses on programmatic advertising and expanding strategic partnerships.

This role manages customer complaints for Coupang's customer service team. Responsibilities include handling escalated complaints, resolving issues, and improving complaint handling processes.

This role manages customer service policies and operations at Coupang. Responsibilities include developing and updating policies, ensuring compliance, and optimizing operational processes.

This role handles external and internal complaints at headquarters, managing resolution processes and communication. Requires strong problem-solving and communication skills.