Customer Success Manager, Mid-Market

This role is a Customer Success Manager covering both SMB and Enterprise segments. The role involves managing client relationships, driving adoption, and ensuring customer satisfaction across different account sizes.

Manages a portfolio of high-value clients, ensuring satisfaction, growth, and long-term retention. Acts as a trusted advisor and key point of contact between customers and internal teams, driving product adoption and identifying new business opportunities.

Manages customer success, ensuring clients achieve their goals and derive value from the platform. Focuses on adoption, retention, and relationship management.

Manages a portfolio of client accounts, ensuring high satisfaction and retention. Drives account growth through strategic partnerships and proactive support.

This role develops and executes joint marketing strategies with technology partners to drive mutual growth. It involves managing partner relationships and orchestrating co-marketing campaigns to maximize impact and alignment.

Leads the engineering team for Triple Whale's measurement products, including attribution and marketing mix modeling (MMM). Responsible for building scalable, accurate data systems and driving technical strategy to ensure reliable measurement for e-commerce brands.

This role focuses on leveraging AI tools, specifically Moby AI, to develop and execute marketing strategies for clients. The strategist will integrate AI-driven insights into customer marketing plans, requiring a blend of marketing expertise and AI proficiency.