Growth Customer Success Associate

Hybrid role in Boston focused on driving customer success, onboarding new clients, and building strong relationships to ensure high engagement and strong renewal rates. Requires account management or customer success experience, with digital marketing expertise a strong plus. Responsible for providing strategic guidance and actionable insights to optimize client campaigns.

This role focuses on improving customer engagement and retention for SurveySparrow. The specialist will proactively identify growth opportunities within existing accounts to drive expansion and reduce churn. Success requires a data-driven approach to understanding customer lifecycle and success metrics.

This staff-level role focuses on onsite customer growth, leading the development of features that drive user engagement and conversion. The engineer will architect scalable solutions and mentor other engineers. Requires strong full-stack development skills and experience with large-scale systems.

Responsible for ensuring the reliability, scalability, and performance of Flowcode's platform through infrastructure automation, monitoring, and incident response. Focus on building robust systems and improving deployment processes.

Responsible for driving new business revenue by selling Flowcode's QR code and customer engagement platform to enterprise clients. Focus on building a pipeline, managing the sales cycle, and closing deals.

Manages relationships with Flowcode's enterprise clients, ensuring they derive maximum value from the platform. Provides onboarding, training, and ongoing support to drive retention and expansion.