Profound· HQ in 1 Union Sq W, New York, NY 10003, US

Manager, Support Engineering

Location: New York, New York · Category: Customer Success & Client Operations · Seniority: Manager · Posted: June 29, 2026 · Verified: Jun 29, 2026

Role Overview & Description

Manages a team of support engineers to ensure high-quality technical support and customer satisfaction. Oversees escalations, team performance, and process improvements.
Source & Transparency: This position was structured directly from the publicly accessible career portal of Profound. Details on the employer’s original job posting are authoritative. Polaris7 charges no placement fees and conducts no candidate screening.

About the company

Software for measuring and improving brand visibility in AI search.

Similar Positions in DACH

Related roles across advertising, media, and data

Re-check scheduledUnited StatesCustomer Success & Client OperationsMid-Level

This role provides technical support to customers, troubleshooting issues and ensuring smooth operation of the platform. The Support Engineer will work with internal teams to resolve complex technical problems and improve customer satisfaction.

Re-check scheduledBucharestEngineering & DevelopmentSenior

This role manages Showpad's security operations, monitoring for threats and responding to incidents. The Senior SecOps Engineer will implement security controls, conduct vulnerability assessments, and ensure compliance.

Re-check scheduledMexico CityEngineering & DevelopmentUnspecified

Engineering Manager

More Positions at Profound

3 more open roles

Re-check scheduledNew York, New YorkProduct & DesignSenior

Leads the development of AI-powered products, defining requirements and managing the product lifecycle from ideation to launch, requiring deep understanding of machine learning and product management experience.

Re-check scheduledNew York, New York · San Francisco, CaliforniaProduct & DesignSenior

Owns the strategy and roadmap for the company's web presence, coordinating with engineering and marketing to optimize user experience and conversion, requiring expertise in web technologies and cross-functional collaboration.

Re-check scheduledNew York, New YorkProduct & DesignMid-Level

The Product Manager, Analytics will lead the development of analytics products, driving data-driven decision-making across the organization. This role involves collaborating with engineering and data science teams to define product roadmaps and deliver insights at scale.