IT Support Specialist

This role provides hands-on IT support, troubleshooting, and end-user assistance within a 9-person IT team. Responsibilities include onboarding/offboarding users, handling IT Desk tickets, and managing Google Workspace, Okta, Office 365, MDM, and EDR systems.

This role provides hands-on and remote desktop support to end users across the EMEA region, covering hardware, software, and connectivity issues. The specialist manages the full lifecycle of end-user devices, administers Azure AD/Entra ID and Microsoft 365, and deploys endpoint security via Intune and JAMF. The position also involves documenting troubleshooting steps in Jira Service Management, authoring knowledge base articles, and collaborating with global IT, Security, and HR teams on regional initiatives.

This role provides hands-on IT support, troubleshooting, and end-user assistance within a 9-person IT team. Responsibilities include onboarding/offboarding users, handling IT Desk tickets, and managing Google Workspace, Okta, Office 365, MDM, and EDR systems.

This role provides hands-on IT support for Appier's Taipei office, including hardware/software troubleshooting, onboarding/offboarding, and maintaining local network infrastructure. The specialist manages AV systems, IT asset inventory, and vendor coordination, ensuring SLA compliance via ITSM tools. Requires 3+ years of desktop support experience with Windows/macOS, networking basics, and MDM tools like Intune or Jamf.

This Customer Delivery Manager role manages end-to-end creative delivery for advertising campaigns, coordinating cross-functional teams across media, creative, and production. The manager owns timelines, quality assurance, and communication from briefing through launch, ensuring creative strategies are delivered efficiently. Requires 3+ years of project management and digital advertising experience, with proficiency in Google Sheets or Excel for tracking and reporting.

This role is for a Senior Frontend Engineer on the Editor team, building the creative heart of Smartly's platform that enables scaling creative post-production through image, video, and HTML templates. The engineer will own vertical slices of the Editor platform, lead technical design decisions, and mentor the team, focusing on complex state management and high-performance canvas-based interactions. The role requires a minimum of 6 years of experience building robust, complex web applications with mastery of React and TypeScript, and involves partnering closely with Product and UX to deliver well-designed software.

This Senior Product Manager role owns the next generation of Smartly's Triggers optimization feature, managing over $1B in annual ad spend. Responsibilities include leading discovery, defining the roadmap, launching a closed alpha with select customers, and collaborating with engineering and channel teams. Requires 5+ years of B2B SaaS product management experience and deep domain expertise in digital advertising.