Staff Technical Account Manager II

This Technical Account Manager role serves as the primary technical point of contact for Tealium's enterprise customers in Spanish-speaking markets. The TAM will ensure customer success by providing technical guidance, troubleshooting, and proactive support, while driving product adoption and retention. Requires bilingual proficiency in Spanish and English, strong technical acumen, and excellent communication skills.

This Senior Technical Account Manager role serves as the technical liaison for Xsolla's Ads & Rewards platform, ensuring enterprise clients successfully integrate and optimize their ad and rewards campaigns. The TAM provides technical guidance, resolves complex issues, and drives adoption of platform features to maximize client ROI.

Manages technical relationships with clients, ensuring their needs are met through technical expertise and customer service. Acts as a liaison between clients and internal teams to resolve issues and drive satisfaction.

This role serves as a technical subject matter expert and trusted advisor for Delinea's Privilege Access Management (PAM) solutions, ensuring enterprise customers derive maximum value from their deployments. Responsibilities include monitoring customer health, delivering remote services like configuration and training, resolving high-priority issues, and advocating for customer needs with Engineering and Product teams. The role requires deep expertise in PAM, cybersecurity, and identity security, with a focus on proactive, detail-oriented customer engagement.