Academy Manager

Manages a portfolio of client accounts, ensuring high satisfaction and retention. Drives account growth through strategic partnerships and proactive support.

Leads customer success initiatives for key accounts, developing strategies to maximize client value and retention. Mentors junior team members and drives process improvements.

Manages client relationships to ensure satisfaction and retention, acting as a liaison between clients and internal teams. Supports account growth and retention initiatives.

This role serves as the central link between the agency, clients, and partners, managing projects from classic and digital campaigns to TVC productions and website projects. Responsibilities include independent project management, budget control, client meetings, and process optimization. Requires at least 3 years of agency experience, strong communication skills, and proficiency in project management tools and MS Office/Keynote.

Manages and automates cloud infrastructure for JustRelate's enterprise SaaS platform. Requires expertise in CI/CD pipelines, containerization, and infrastructure as code to ensure reliable and scalable deployments.

Manages relationships with industry analysts and gathers market intelligence to inform strategic decisions. Monitors the competitive landscape and tracks market trends to position JustRelate within the CX/CRM market.

Leads digital transformation projects for enterprise clients, coordinating cross-functional teams and delivering complex CX solutions. Requires strong project management skills and experience with web and CRM implementations.