DE
Deep Media· HQ in Hohe Bleichen 8, 20354 Hamburg, Germany

Senior Manager:in Customer Success

Location: Hamburg / Köln / München / Stuttgart · Category: Customer Success & Client Operations · Seniority: Senior · Posted: September 27, 2026 · Verified: Sep 27, 2026

Role Overview & Description

Leads customer success initiatives for key accounts, developing strategies to maximize client value and retention. Mentors junior team members and drives process improvements.
Source & Transparency: This position was structured directly from the publicly accessible career portal of Deep Media. Details on the employer’s original job posting are authoritative. Polaris7 charges no placement fees and conducts no candidate screening.

About the company

DE

Deep Media

deepmedia.de

Cross-channel media platform and managed digital buying partner.

Similar Positions in DACH

Related roles across advertising, media, and data

Verified 2d agoHamburg / Köln / München / StuttgartCustomer Success & Client OperationsMid-Level

Manages a portfolio of client accounts, ensuring high satisfaction and retention. Drives account growth through strategic partnerships and proactive support.

Verified 1d agoVienna, AustriaCustomer Success & Client OperationsMid-Level

This role serves as the central link between the agency, clients, and partners, managing projects from classic and digital campaigns to TVC productions and website projects. Responsibilities include independent project management, budget control, client meetings, and process optimization. Requires at least 3 years of agency experience, strong communication skills, and proficiency in project management tools and MS Office/Keynote.

Verified 2d agoHamburg / Köln / München / StuttgartCustomer Success & Client OperationsJunior

Manages client relationships to ensure satisfaction and retention, acting as a liaison between clients and internal teams. Supports account growth and retention initiatives.

Verified 3d agoHamburg, Hamburg, GermanyCustomer Success & Client OperationsSenior

This role manages and grows relationships with key clients, ensuring satisfaction and retention. It requires experience in customer success, account management, and strategic client planning.

More Positions at Deep Media

3 more open roles

Verified 2d agoHamburg / Köln / München / StuttgartCustomer Success & Client OperationsMid-Level

Manages a portfolio of client accounts, ensuring high satisfaction and retention. Drives account growth through strategic partnerships and proactive support.

Verified 2d agoHamburgEngineering & DevelopmentIntern

This working student role supports the Technology Solutions team, assisting with technical implementation and solution development. The focus is on hands-on support for building and deploying technical solutions, likely involving coding, configuration, and testing.

Verified 2d agoHamburg / Köln / München / StuttgartCustomer Success & Client OperationsJunior

Manages client relationships to ensure satisfaction and retention, acting as a liaison between clients and internal teams. Supports account growth and retention initiatives.