Panel Service Executive (Entry Level - Customer Service)

Manages a portfolio of client accounts, ensuring high satisfaction and retention. Drives account growth through strategic partnerships and proactive support.

Leads customer success initiatives for key accounts, developing strategies to maximize client value and retention. Mentors junior team members and drives process improvements.

Manages client relationships to ensure satisfaction and retention, acting as a liaison between clients and internal teams. Supports account growth and retention initiatives.

This role serves as the central link between the agency, clients, and partners, managing projects from classic and digital campaigns to TVC productions and website projects. Responsibilities include independent project management, budget control, client meetings, and process optimization. Requires at least 3 years of agency experience, strong communication skills, and proficiency in project management tools and MS Office/Keynote.

This role leads technical support for the CRM and panel member app, overseeing the support team, managing tickets, coordinating with development, and improving support processes. It requires experience in technical support leadership and CRM systems.

This role supports the TAM Ireland panel service, ensuring panel data quality and client satisfaction through operational coordination and service delivery. It involves managing panel operations and addressing client needs for audience measurement services.

Manages the recruitment and maintenance of the TAM Ireland panel, ensuring panel representativeness and data quality. Involves panelist engagement and operational oversight.