Staff Product Manager (B2B Solutions)

This role leads customer retention and strategic alignment for Stackline's client portfolio, owning renewal risk and identifying upsell opportunities. The Customer Strategy Lead will build trusted relationships with client executives, evangelize Stackline's product portfolio, and ensure clients achieve value realization from Stackline's insights. This position requires 6+ years of client engagement experience in SaaS, 4+ years in eCommerce, and 2+ years of people leadership, with hiring at the Associate Director and Director levels.

This role manages complex customer engagements, building strong relationships and ensuring clients realize full value from Stackline's products. The Customer Strategy Manager conducts regular business reviews, develops customer success plans, and acts as the voice of the customer internally. The role requires 4-5 years of customer success or account management experience in B2B SaaS, strong analytical skills with Excel, and the ability to travel monthly to quarterly.

This role serves as a strategic advisor to global brands, leveraging Stackline's proprietary datasets and AI tools to uncover growth opportunities in e-commerce and AI shopping. The Account Manager leads client calls, translates complex data into actionable narratives, and advises on digital shelf and agentic shelf strategies. Requires 3-4 years of client-facing analytics experience and hands-on AI tool proficiency.

This role owns a portfolio of brands, driving client relationships and developing comprehensive media performance insights to maximize e-commerce growth. The Senior Account Manager will manage paid search ad development, budget pacing, and KPI optimization, while leveraging Stackline's proprietary tools for data-driven decision-making. The role requires 6+ years of account management experience in e-commerce and 4+ years of experience using Excel to analyze large datasets.

This Programmatic Account Manager manages post-sales client relationships for a portfolio of programmatic advertising clients, acting as the main point of contact and strategic advisor. Responsibilities include designing campaign strategies within the StackAdapt DSP, setting up and trafficking campaigns, implementing third-party tags and pixels, and providing reporting and optimizations to meet KPIs. The role also involves identifying upsell opportunities and leading client meetings and Quarterly Business Reviews.

This role owns the integrated marketing roadmap for B2B and Retail/Commerce verticals, translating business priorities into multi-channel campaigns that drive pipeline impact. The manager leads vertical strategy for brand campaigns, develops programs like webinars and sponsorships, and establishes measurement frameworks, partnering with Sales, Product Marketing, Content, and Revenue Enablement.

This role drives new business growth for StackAdapt's programmatic advertising platform by identifying and engaging potential customers across agencies and brands in England. The Programmatic Sales Manager will build a pipeline through proactive prospecting, manage opportunities through to close, and collaborate with Sales and Account Management teams. Requires 2+ years of sales or business development experience in media or advertising, strong prospecting skills, and familiarity with CRM tools.