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Stackline· HQ in 920 5th Avenue, Suite 3600, Seattle, WA 98104, United States

Customer Strategy Lead

Location: Seattle · Category: Customer Success & Client Operations · Seniority: Director · USD140,000 – USD190,000 / yearly · Posted: August 18, 2026 · Verified: Oct 30, 2026

Role Overview & Description

This Customer Strategy Lead role is a senior client-facing position responsible for developing trusted relationships with client executives, owning customer retention, and proactively managing renewal risk. The lead will evangelize Stackline's product portfolio, identify upsell opportunities, and mentor team members while acting as a subject matter expert on client success strategy. The ideal candidate has 6+ years of client engagement experience in SaaS, 4+ years in eCommerce, and 2+ years of people leadership experience.
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Company IntelligenceVerified Profile
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Stackline

stackline.com

Enterprise retail media and commerce software for brands and retailers.

Headquarters: 920 5th Avenue, Suite 3600, Seattle, WA 98104, United States

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