Technical Account Manager

This role is responsible for selling Airship's customer engagement solutions to enterprise clients, managing the full sales cycle, and driving revenue growth. The account executive will build relationships with key stakeholders and close complex deals.

This role focuses on managing the technical onboarding of new clients, ensuring smooth implementation and adoption of Smartly's platform. The Technical Account Manager will act as the primary technical point of contact during the onboarding phase, coordinating with internal teams to configure solutions and address client-specific requirements. Success is measured by efficient, high-quality onboarding experiences that set the foundation for long-term client retention.

Leads a team of solutions engineers supporting enterprise sales for AfterShip's platform. Drives technical demonstrations and proof-of-concepts to showcase product capabilities and close deals.

This role analyzes revenue data to inform pricing, packaging, and go-to-market strategy for AfterShip, supporting cross-functional teams with data-driven insights to optimize revenue growth. The analyst will focus on revenue metrics and strategic decision-making.

Owns customer lifecycle marketing programs to drive engagement and retention for AfterShip's post-purchase platform. Leverages data and automation to optimize touchpoints and improve customer lifetime value.