Sr. Director, Technical Program Management

This Director of Technical Program Management leads and grows the TPM function at a critical inflection point, acting as a strategic peer to VPs and Sr. Directors across Engineering, Product, Data Science, and Executive Leadership. The role owns planning, execution, and governance of complex programs spanning the full ad tech stack including data collection, identity, audience platforms, measurement solutions, and third-party integrations, while building and developing a small high-impact TPM team.

This success manager role ensures Xumo's advertising clients achieve their goals with the platform, driving product adoption and retention. The challenge is proactively identifying and resolving client issues to maximize campaign performance and long-term loyalty.

This role manages demand activation strategies for clients, aligning client goals with effective demand generation tactics. It requires a deep understanding of the ad tech ecosystem to drive successful campaign outcomes.

Manages customer service strategy and operations, focusing on optimizing service processes and enhancing customer experience through CRM tools.