Senior Linux Technical Support Engineer

Deliver high-quality technical support to European customers, resolving complex issues and enhancing satisfaction while collaborating with engineering to improve product reliability.

Manages IT infrastructure and support services to ensure system reliability and security. Involves troubleshooting, maintaining hardware/software, and implementing security measures for a growing SaaS company.

This role manages Showpad's security operations, monitoring for threats and responding to incidents. The Senior SecOps Engineer will implement security controls, conduct vulnerability assessments, and ensure compliance.

Manages post-sale relationships with retail clients, ensuring adoption, value realization, and retention of vision AI solutions. Acts as the primary point of contact for escalations and drives customer satisfaction.

Analyzes business data to generate insights on retail store performance and solution effectiveness. Supports data-driven decision-making for internal teams and customers, leveraging BI tools and analytics methodologies.

This role develops and deploys AI models for computer vision solutions targeting retail loss prevention and operational efficiency. The engineer will work with Python, deep learning frameworks, and large-scale video data to build and productionize models.