8x8

Unternehmensdaten

Offizieller Name

8x8, Inc.

Einheitentyp

COMPANY

Hauptsitz

United States

Unternehmensgröße

1,001–5,000

Marktrolle

B2B SaaS Provider

Börsenkürzel

EGHT

Offizielle Website

8x8.com

Was 8x8 macht

8x8 operates a B2B cloud communications model. It bundles unified communications, contact-centre operations, frontline engagement and programmable communications capabilities on a shared platform and data model. Customers license recurring software services for users, agents and service configurations, while developers and enterprises consume messaging, voice, video, authentication and verification services through APIs. Direct sales and channel partners distribute the platform, including a consumption-based small-business offering for resellers.

Strategische Einordnung

KI-gestützte Einordnung aus der bestehenden Unternehmensrecherche; Interpretation und belegte Fakten sind zu unterscheiden.

8x8, Inc. is a Nasdaq-listed business communications software company providing a unified cloud platform for unified communications, customer contact centres, customer engagement and programmable communications APIs. Its product portfolio comprises 8x8 Work for business telephony and collaboration, 8x8 Contact Center for omnichannel service operations, 8x8 Engage for frontline customer-facing teams, and CPaaS and embedded-video products for developers. The company sells principally to businesses, IT organisations, customer-service operations, frontline teams and software developers. It generates recurring revenue from SaaS subscriptions and usage-based communications services, supplemented by enterprise contracts, API usage charges, number and setup fees, and partner-led resale. Fiscal-year 2026 revenue was $735.8 million.

Geschäftsmodell und Monetarisierung

8x8 monetises Work, Contact Center and Engage through recurring SaaS subscriptions priced by users, licences and service configuration, with direct enterprise contracts and channel-partner resale. Communication APIs generate pay-as-you-go consumption revenue, carrier- and destination-dependent messaging fees, voice usage charges, number and setup fees, and tailored high-volume enterprise pricing. Jitsi as a Service uses monthly-active-user plans, optional add-ons and a free entry tier. The company also uses volume discounts and customised commercial terms for larger deployments.

Unified communications, contact-centre and engagement SaaS

Recurring user-, licence- and configuration-based subscription contracts

Communications APIs

Usage-based messaging, voice, video, authentication and verification fees

Embedded video services

Monthly-active-user plans and paid add-ons

Channel-partner small-business offering

Consumption-based resale model

Produkte und Fähigkeiten

Für diese Ansicht liegen keine Produkte mit zugeordneten Quellen vor.

Produkte und Marktkategorien

Zuletzt erfasste Signale

Datumsangaben beziehen sich auf die Quellenveröffentlichung. Ältere Einträge sind historischer Kontext, kein Beleg für ein neues Ereignis.

• Krisp Joins 8x8 Partner Ecosystem

  2026-08-21martechseries.com

  Customer Experience (CX) / Voice of Customer · Erfasster Impact-Score: 3/5

  8x8, Inc. announced that Krisp, a voice-AI provider, has joined the 8x8 Technology Partner Ecosystem to integrate AI-powered noise cancellation, voice isolation, bidirectional accent conversion, and multilingual voice capabilities into the 8x8 Platform for CX. The integration is available to 8x8 Contact Center and 8x8 Work customers and aims to improve audio quality for live calls and the downstream accuracy of transcripts, summaries, sentiment analysis, quality management, and compliance workflows. Executives from both companies highlighted the partnership's potential to reduce communication barriers for distributed teams and enhance customer interactions.

  • Krisp has joined the 8x8 Technology Partner Ecosystem.
  • Integration brings Krisp’s AI-powered noise cancellation, voice isolation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX.

• 8x8 Extends AI Across Its CX Platform to All Teams

  2026-07-30cmswire.com

  Customer Experience AI · Erfasster Impact-Score: 3/5

  8x8, Inc. announced on July 30, 2026 that it is expanding its AI-powered intelligence, routing, and automation capabilities across its entire CX platform, making these tools available to all business teams, not just contact centers. The update includes capabilities like 8x8 Pulse for conversation intelligence, 8x8 AI Routing for expert matching, 8x8 AI Studio for multi-model AI agent development, and 8x8 Resolve for frontline incident alerting, along with a native integration with Synthflow. The company reported FY2026 revenue of $735.8 million, up 3% year-over-year, and achieved its first full-year GAAP profitability since 2015, driven by strong AI adoption. Earlier in 2026, 8x8 acquired Singapore-based Maven Lab and launched several new products, signaling a broader trend toward AI-native CX platforms.

  • 8x8 announced AI platform updates on July 30, 2026, extending AI features beyond the contact center to all teams.
  • New capabilities include 8x8 Pulse, 8x8 Resolve, 8x8 AI Routing, 8x8 AI Studio, and Synthflow integration.

• 8x8 Launches Consumption-Based UC for Resell Partners

  2026-07-21martechseries.com

  Platform · Erfasster Impact-Score: 2/5

  8x8, Inc. has launched 8x8 Small Business, a self-serve, consumption-based unified communications offering for direct resell partners targeting companies with fewer than 100 users. The package removes fixed seat counts, annual licences, and mandatory bundled tools, while delivering core UC features — global calling, meetings, chat, compliance, analytics, CRM integration, and Microsoft Teams Phone integration. Partners can deploy and provision users in as little as five days and receive enablement, co-branded demand-generation materials, and day-one support. The offering is initially available to direct resell partners in the UK, the Republic of Ireland, and Australia.

  • 8x8, Inc. launched 8x8 Small Business, a self-serve, consumption-based UC offering for direct resell partners.
  • The solution targets companies with fewer than 100 users and removes fixed seat counts and annual licences.

Unternehmensbeziehungen vertiefen

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