8x8
Cloud communications platform for unified communications, contact centres and programmable customer engagement.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- 8x8, Inc.
- Entity type
- COMPANY
- Headquarters
- United States
- Company size
- 1,001–5,000
- Market role
- B2B SaaS Provider
- Ticker
- EGHT
- Official website
- 8x8.com
What 8x8 does
8x8 operates a B2B cloud communications model. It bundles unified communications, contact-centre operations, frontline engagement and programmable communications capabilities on a shared platform and data model. Customers license recurring software services for users, agents and service configurations, while developers and enterprises consume messaging, voice, video, authentication and verification services through APIs. Direct sales and channel partners distribute the platform, including a consumption-based small-business offering for resellers.
Category differentiation
8x8 is a B2B cloud communications and customer-experience software provider, not an advertising technology platform or consumer social network. Its CPaaS products provide embedded communications infrastructure rather than a self-serve advertising system.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
8x8, Inc. is a Nasdaq-listed business communications software company providing a unified cloud platform for unified communications, customer contact centres, customer engagement and programmable communications APIs. Its product portfolio comprises 8x8 Work for business telephony and collaboration, 8x8 Contact Center for omnichannel service operations, 8x8 Engage for frontline customer-facing teams, and CPaaS and embedded-video products for developers. The company sells principally to businesses, IT organisations, customer-service operations, frontline teams and software developers. It generates recurring revenue from SaaS subscriptions and usage-based communications services, supplemented by enterprise contracts, API usage charges, number and setup fees, and partner-led resale. Fiscal-year 2026 revenue was $735.8 million.
Company news briefing
Briefing updated:
8x8 has expanded its AI capabilities across its entire CX platform to all business teams, reporting FY2026 revenue of $735.8 million alongside its first full-year GAAP profitability since 2015. The company integrated Krisp's voice-AI technology into its partner ecosystem to enhance audio quality and transcript accuracy. Additionally, 8x8 launched a consumption-based unified communications offering targeting small businesses and introduced strategic channel initiatives, while executives emphasized the importance of integrated platforms and governance.
Business model & monetisation
8x8 monetises Work, Contact Center and Engage through recurring SaaS subscriptions priced by users, licences and service configuration, with direct enterprise contracts and channel-partner resale. Communication APIs generate pay-as-you-go consumption revenue, carrier- and destination-dependent messaging fees, voice usage charges, number and setup fees, and tailored high-volume enterprise pricing. Jitsi as a Service uses monthly-active-user plans, optional add-ons and a free entry tier. The company also uses volume discounts and customised commercial terms for larger deployments.
- Unified communications, contact-centre and engagement SaaS
- Recurring user-, licence- and configuration-based subscription contracts
- Communications APIs
- Usage-based messaging, voice, video, authentication and verification fees
- Embedded video services
- Monthly-active-user plans and paid add-ons
- Channel-partner small-business offering
- Consumption-based resale model
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
Krisp Joins 8x8 Partner Ecosystem
Customer Experience (CX) / Voice of Customer · Recorded impact score: 3/5
8x8, Inc. announced that Krisp, a voice-AI provider, has joined the 8x8 Technology Partner Ecosystem to integrate AI-powered noise cancellation, voice isolation, bidirectional accent conversion, and multilingual voice capabilities into the 8x8 Platform for CX. The integration is available to 8x8 Contact Center and 8x8 Work customers and aims to improve audio quality for live calls and the downstream accuracy of transcripts, summaries, sentiment analysis, quality management, and compliance workflows. Executives from both companies highlighted the partnership's potential to reduce communication barriers for distributed teams and enhance customer interactions.
- Krisp has joined the 8x8 Technology Partner Ecosystem.
- Integration brings Krisp’s AI-powered noise cancellation, voice isolation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX.
8x8 Extends AI Across Its CX Platform to All Teams
Customer Experience AI · Recorded impact score: 3/5
8x8, Inc. announced on July 30, 2026 that it is expanding its AI-powered intelligence, routing, and automation capabilities across its entire CX platform, making these tools available to all business teams, not just contact centers. The update includes capabilities like 8x8 Pulse for conversation intelligence, 8x8 AI Routing for expert matching, 8x8 AI Studio for multi-model AI agent development, and 8x8 Resolve for frontline incident alerting, along with a native integration with Synthflow. The company reported FY2026 revenue of $735.8 million, up 3% year-over-year, and achieved its first full-year GAAP profitability since 2015, driven by strong AI adoption. Earlier in 2026, 8x8 acquired Singapore-based Maven Lab and launched several new products, signaling a broader trend toward AI-native CX platforms.
- 8x8 announced AI platform updates on July 30, 2026, extending AI features beyond the contact center to all teams.
- New capabilities include 8x8 Pulse, 8x8 Resolve, 8x8 AI Routing, 8x8 AI Studio, and Synthflow integration.
8x8 Launches Consumption-Based UC for Resell Partners
Platform · Recorded impact score: 2/5
8x8, Inc. has launched 8x8 Small Business, a self-serve, consumption-based unified communications offering for direct resell partners targeting companies with fewer than 100 users. The package removes fixed seat counts, annual licences, and mandatory bundled tools, while delivering core UC features — global calling, meetings, chat, compliance, analytics, CRM integration, and Microsoft Teams Phone integration. Partners can deploy and provision users in as little as five days and receive enablement, co-branded demand-generation materials, and day-one support. The offering is initially available to direct resell partners in the UK, the Republic of Ireland, and Australia.
- 8x8, Inc. launched 8x8 Small Business, a self-serve, consumption-based UC offering for direct resell partners.
- The solution targets companies with fewer than 100 users and removes fixed seat counts and annual licences.
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Questions about 8x8
What is 8x8?
8x8 is a public cloud communications software company offering unified communications, contact-centre, customer-engagement and programmable communications API products.
Who uses 8x8?
Businesses, IT teams, contact centres, frontline customer-facing teams and software developers use 8x8 services.
How does 8x8 make money?
8x8 earns recurring SaaS subscription revenue, communications API usage fees, monthly-active-user video fees, setup and number charges, and enterprise contract revenue.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
30 publicly documented primary sources and citations linked across the market graph.
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