Observed Signal · Aug 21, 2026 · Partnership · Source: https://martechseries.com/feed/ · Impact: 3/5 · Sentiment: Positive
Krisp Joins 8x8 Partner Ecosystem
8x8, Inc. announced that Krisp, a voice-AI provider, has joined the 8x8 Technology Partner Ecosystem to integrate AI-powered noise cancellation, voice isolation, bidirectional accent conversion, and multilingual voice capabilities into the 8x8 Platform for CX. The integration is available to 8x8 Contact Center and 8x8 Work customers and aims to improve audio quality for live calls and the downstream accuracy of transcripts, summaries, sentiment analysis, quality management, and compliance workflows. Executives from both companies highlighted the partnership's potential to reduce communication barriers for distributed teams and enhance customer interactions.
Adds voice-AI capabilities (noise cancellation, accent conversion, multilingual support) to 8x8’s CX platform, improving contact center audio quality and the reliability of downstream transcription, analytics, and quality workflows.
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Key Takeaways & Evidence Grounding
- Krisp has joined the 8x8 Technology Partner Ecosystem.
- Integration brings Krisp’s AI-powered noise cancellation, voice isolation, accent conversion, and multilingual voice capabilities to the 8x8 Platform for CX.
- Krisp’s real-time, bidirectional accent conversion and multilingual voice capabilities support 60+ languages.
- The integration is available to 8x8 Contact Center and 8x8 Work customers.
Connected Companies & Entities
3 Entities mapped“8×8, Inc., a leading global business communications platform provider, announces that Krisp, a leading provider of voice AI technology, has ...”
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Ontology Mapping & Concepts
Related Market Signals & Shifts
Recent verified developments and strategic activity across this market segment.
Krisp AI Enhances Meetings with Real-Time Accent Conversion
Krisp, a voice-AI company, expanded its AI meeting product suite by adding real-time accent conversion alongside established features such as noise cancellation, live transcription, summaries and action-item extraction. The company positions a voice-first approach that improves meeting audio clarity during conversations — not just after — to produce more accurate transcripts and notes. Krisp says its AI Note Taker has transcribed over 130 million calls and highlights enterprise integrations (conferencing apps, CRMs, project tools), bot-free meeting capture, and enterprise-grade security. The firm has received recognition from TIME, Forbes and the Webby Awards. Krisp’s co-founder and president Arto Minasyan emphasized that improving audio quality in real time reduces time spent replaying meetings and correcting notes, enabling teams to act on decisions faster.
Synthflow and 8x8 Partner to Deliver Agentic AI
Synthflow AI has entered a strategic partnership with 8×8, Inc. to integrate Synthflow’s agentic AI agents into the 8×8 Contact Center. The integration aims to automate self-service and augment live agents across voice calls, chat and digital channels, enabling customers to deploy AI answering assistants without developer support. Synthflow’s platform — which the company says has handled over 65 million voice interactions — offers low-latency, human-like conversation, interruption handling, memory features and support for 30+ languages. The collaboration includes roadmap items for reselling Synthflow via 8×8 channel partners and listing the platform in the 8×8 App Store. 8×8 and Synthflow position the deal as a way to improve customer satisfaction (CSAT), increase containment and reduce contact-center operating costs.
8x8 Unveils AI Upgrades to Enhance Customer Experience
8×8, Inc. announced platform-wide AI-powered updates to its 8x8 Platform for CX aimed at faster issue resolution, smarter operations and more natural cross-channel engagement. Key additions include Customer 360 in the Agent Workspace (consolidating cross-channel history, profile context and AI-driven insights), inclusion of 8x8 Workforce Management with every Contact Center package, enhancements to 8x8 Work for meeting scaling and WCAG navigation, and new WhatsApp interactive flows with one-tap voice calling. The release also adds Automated MM Lite onboarding and supports coexistence between WhatsApp Business App and Cloud API to help scale campaigns while protecting data. 8x8 frames these changes as embedding AI into its unified contact center, unified communications, and communications APIs to reduce handle times, improve forecast accuracy and streamline workforce management.
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