B2B Sales Engagement & Intelligence · B2B SaaS Provider
Dialpad
Cloud communications and contact-centre software with embedded enterprise AI.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- Dialpad, Inc.
- Entity type
- COMPANY
- Founded
- 2011
- Headquarters
- 3001 Bishop Dr, Suite 400A, San Ramon, California 94583, US
- Company size
- 1,001–5,000
- Market cluster / sector
- B2B Sales Engagement & Intelligence
- Market role
- B2B SaaS Provider
- Official website
- dialpad.com
What Dialpad does
Dialpad operates a multi-product B2B SaaS model built around cloud communications. It provides a unified platform for business calling, meetings, messaging, contact-centre operations, sales engagement, and conversational automation. Value is created by replacing legacy telephony and fragmented communications tools with an integrated software layer that combines communications infrastructure, workflow integrations, and embedded AI for transcription, coaching, analytics, and automation. Revenue is driven by recurring subscriptions, product tiering, and expansion within existing customer accounts across adjacent use cases.
Category differentiation
Dialpad is an enterprise cloud communications and contact-centre software provider, not an advertising technology company or a foundational LLM infrastructure vendor. Its AI is embedded application-layer functionality for communications, sales, and support workflows.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
Dialpad is a private US-based enterprise software company providing cloud communications and customer interaction tools. Its core products cover unified communications, contact-centre software, sales dialling and conversation intelligence, and conversational AI automation. The company sells primarily to businesses, IT teams, sales organisations, and customer support operations through a cloud-based subscription model. Dialpad makes money by charging per-user recurring SaaS fees, with tiered pricing across business communications, contact-centre, and sales products, plus higher-value enterprise plans and AI-driven add-ons. Its product development has been reinforced by acquisitions in video conferencing, speech recognition, omnichannel customer experience, and knowledge management, supporting a broader communications and CX platform strategy.
Company news briefing
Briefing updated:
Dialpad has expanded its enterprise AI capabilities with global language expansion, omnichannel notifications, and enhanced workforce management features in its October 2026 release. Additionally, the company integrated its conversational intelligence into Glean's enterprise knowledge platform to improve searchability and in-call assistance for sales and support workflows.
Business model & monetisation
Dialpad primarily monetises through per-user, per-month SaaS subscriptions with tiered plans. Connect is priced for broader business communications adoption, while contact-centre and sales products command higher seat pricing due to routing, analytics, and AI functionality. Additional monetisation comes from enterprise contracts, premium feature tiers, AI capabilities, and negotiated pricing based on deployment scale, compliance needs, and product mix. Free trials support customer acquisition, while cross-sell and upsell across the suite increase account value.
- Business communications subscriptions
- Per-user SaaS subscription
- Contact-centre subscriptions
- Higher-priced per-user SaaS subscription
- Sales engagement subscriptions
- Per-user SaaS subscription
- AI and enterprise feature upsells
- Premium tier and custom enterprise pricing
Products & capabilities
No products with linked sources are available in this view.
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Competitors & alternatives
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Cloud communications and contact centre software for businesses.
Cloud communications platform for unified communications, contact centres and programmable customer engagement.
Enterprise cloud contact-centre and AI automation software.
Cloud communications and remote IT management software provider.
Enterprise AI software for service, marketing, sales and HR.
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Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
What’s new at Dialpad: October 2026
Recorded impact score: 2/5
Dialpad's blog features a new post 'What’s new at Dialpad: October 2026' by Hilary Burcell, highlighting the latest product updates and features.
October Roundup
Recorded impact score: 3/5
Dialpad's October 2026 release includes global AI language expansion (8 new languages), instant meeting join, device switching, omnichannel notifications, bulk SMS, AI recaps for digital, multi-ring contact center routing, and enhanced WFM features.
What's new at Dialpad: September 2026
Recorded impact score: 4.5/5
Dialpad and Glean Announce Integration for Conversation Insights
Conversational AI · Recorded impact score: 2/5
Dialpad announced a new integration with enterprise AI company Glean that brings Dialpad’s conversational intelligence (voice and text, AI and human) into Glean’s enterprise knowledge platform. Dialpad has joined the Glean Partner Network and will demo the integration at Glean:GO 2026. The integration is intended to make customer conversations discoverable and actionable alongside documents, systems and workflows, enabling in-call assistance, richer context for sales and service, improved QA and faster post-call follow-up.
- Dialpad announced a new integration with enterprise AI company Glean to connect conversational intelligence with enterprise knowledge.
- Dialpad joined the newly launched Glean Partner Network.
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Questions about Dialpad
What is Dialpad?
Dialpad is a private cloud communications software company that provides business calling, meetings, messaging, contact-centre tools, sales dialling, and conversational AI for enterprises and SMBs.
Who uses Dialpad?
Dialpad is used by business IT teams, customer support operations, contact centres, sales teams, and enterprise administrators looking to manage communications and customer interactions in the cloud.
How does Dialpad make money?
Dialpad makes money mainly through recurring per-user SaaS subscriptions, with tiered plans, enterprise contracts, and premium AI and feature-based upsells across its product suite.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
27 publicly documented primary sources and citations linked across the market graph.
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