Observed Signal · Oct 1, 2026 · Market Signal · Source: Dialpad · Impact: 3/5
October Roundup
Dialpad's October 2026 release includes global AI language expansion (8 new languages), instant meeting join, device switching, omnichannel notifications, bulk SMS, AI recaps for digital, multi-ring contact center routing, and enhanced WFM features.
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What’s new at Dialpad: October 2026
Dialpad's blog features a new post 'What’s new at Dialpad: October 2026' by Hilary Burcell, highlighting the latest product updates and features.
Dialpad and Glean Announce Integration for Conversation Insights
Dialpad announced a new integration with enterprise AI company Glean that brings Dialpad’s conversational intelligence (voice and text, AI and human) into Glean’s enterprise knowledge platform. Dialpad has joined the Glean Partner Network and will demo the integration at Glean:GO 2026. The integration is intended to make customer conversations discoverable and actionable alongside documents, systems and workflows, enabling in-call assistance, richer context for sales and service, improved QA and faster post-call follow-up.
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