Resolve

Resolve operates a B2B enterprise software model centred on a cloud-delivered automation platform for IT operations. It creates value by helping large organisations automate repetitive workflows, orchestrate processes across multiple systems, reduce service desk load, and improve operational resilience. The business appears to combine a core software platform with modular products and supporting enablement services, allowing expansion within existing accounts as customers adopt more workflows, integrations, and AI-assisted automation use cases.

Resolve is a private US enterprise software company focused on IT automation, orchestration, incident response, and service desk efficiency. Its core platform helps enterprise IT teams automate workflows across cloud, on-premise, and mainframe environments, with adjacent products for virtual assistance, prompt-based workflow creation, domain-specific AI agents, and pre-built automation templates. The company generates revenue primarily from enterprise SaaS subscriptions and related implementation or adoption services.

Its customers are business buyers rather than consumers, especially CIO organisations, IT operations teams, service desks, DevOps, NetOps, and automation engineers. Resolve’s platform value proposition is operational efficiency: reducing ticket volumes, accelerating remediation, and connecting fragmented IT systems through orchestration and reusable automation. The company has also broadened its capabilities through acquisitions including FixStream and Ayehu.