optimise-it
optimise-it is a enterprise chat software and outsourced customer communication services.
optimise-it operates in the MarTech Vendor segment.
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Distinction
optimise-it is not an adtech buying platform or media agency. It is a German enterprise customer communication software and outsourced dialogue services provider focused on chat, messaging and contact centre workflows.
- Founded
- 2002
- Headquarters
- Kehrwieder 9, 20457 Hamburg, Germany
- Core Segment
- MarTech Vendor
- Company Size
- 10–49
- Official Links
- Website
- Verified
- 2026-04-22
Key insights about optimise-it
optimise-it: About
The company operates a hybrid model combining proprietary enterprise software with managed service delivery. It creates value by helping organisations centralise digital customer interactions, automate selected service and sales workflows, and outsource parts of customer acquisition and support. Revenue is generated both from recurring access to software platforms and from operational service contracts tied to contact centre, sales and customer care execution.
Products & Services in Categories
Verified structural categorizations from the graph
optimise-it: Market Position
optimise-it is a German enterprise software and managed services provider focused on digital customer communication, contact centre workflows and dialogue marketing. Its core proprietary product is the Realperson Chat Suite, an omnichannel platform covering live chat, messaging, in-app communication, video chat, co-browsing and chatbot-enabled automation, with integrations into CRM and other enterprise systems. In addition to software, the company also offers outsourced sales, customer service and dialogue marketing operations.
optimise-it: Frequently Asked Questions
What is optimise-it?
optimise-it is a German provider of enterprise chat, messaging and contact centre software, combined with outsourced customer communication services.
Who uses optimise-it?
Its customers are enterprises, mid-market firms, customer service teams, sales teams and contact centre operators that need omnichannel customer communication tools or outsourced operations.
How does optimise-it make money?
It earns revenue from SaaS subscriptions for its communication software and from managed service contracts for sales, customer service and dialogue marketing operations.
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