optimise-it
optimise-it is a enterprise chat software and outsourced customer communication services.
Analyst Perspective
optimise-it is a German enterprise software and managed services provider focused on digital customer communication, contact centre workflows and dialogue marketing. Its core proprietary product is the Realperson Chat Suite, an omnichannel platform covering live chat, messaging, in-app communication, video chat, co-browsing and chatbot-enabled automation, with integrations into CRM and other enterprise systems. In addition to software, the company also offers outsourced sales, customer service and dialogue marketing operations.
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Key insights about optimise-it
Category Differentiation
optimise-it is not an adtech buying platform or media agency. It is a German enterprise customer communication software and outsourced dialogue services provider focused on chat, messaging and contact centre workflows.
optimise-it: About
The company operates a hybrid model combining proprietary enterprise software with managed service delivery. It creates value by helping organisations centralise digital customer interactions, automate selected service and sales workflows, and outsource parts of customer acquisition and support. Revenue is generated both from recurring access to software platforms and from operational service contracts tied to contact centre, sales and customer care execution.
How optimise-it Works & Monetises
Business model analysis and core revenue streams
optimise-it uses a hybrid monetisation model. Its software products are sold on a SaaS basis, likely through recurring subscription pricing linked to seats, modules, usage or interaction volumes. Its managed offerings generate service revenue through outsourcing contracts, project fees, per-agent or per-interaction billing, and potentially performance-linked commercial terms for sales and lead generation programmes. Additional monetisation likely comes from implementation, integration and consulting work around enterprise deployments.
Revenue Channels
Products & Services in Categories
Verified structural categorizations from the graph
Recent Signals (optimise-it)
Ströer X | Outsourcing Partner für Dialogmarketing
Ströer X ist innerhalb der Ströer Gruppe spezialisiert auf anspruchsvolle Dienstleistungen in den Bereichen Dialogmarketing, Customer Experience, Sales Service und Digitale Transformation.
Read original sourceWebinare und Online-Trainings
Die aktuelle Version enthält einen neuen Abschnitt über Webinare und Online-Trainings, der in der Liste der Dienstleistungen aufgeführt ist.
Read original sourceChanges in Services Offered
The current version (Version B) includes a new service offering: 'Webinare und Online-Trainings' under the Services section, which was not present in Version A.
Read original sourceoptimise-it: Frequently Asked Questions
What is optimise-it?
optimise-it is a German provider of enterprise chat, messaging and contact centre software, combined with outsourced customer communication services.
Who uses optimise-it?
Its customers are enterprises, mid-market firms, customer service teams, sales teams and contact centre operators that need omnichannel customer communication tools or outsourced operations.
How does optimise-it make money?
It earns revenue from SaaS subscriptions for its communication software and from managed service contracts for sales, customer service and dialogue marketing operations.
Company Facts
- Founded
- 2002
- Headquarters
- Kehrwieder 9, 20457 Hamburg, Germany
- Core Segment
- MarTech Vendor
- Company Size
- 10–49
- Official Link
- optimise-it.de