Mitel

Mitel operates a B2B enterprise software model centred on communications infrastructure and applications. It sells core unified communications and contact centre platforms, then expands account value through adjacent collaboration, workflow automation, workforce optimisation, critical event management and secure hosted deployment. Value is created by offering a broad communications stack with native product integration and flexible deployment options for customers that cannot move fully to a single public-cloud model.

Mitel is a private enterprise communications software and infrastructure provider focused on business telephony, unified communications, team collaboration, contact centre software, workflow automation and critical event communications. Its portfolio spans on-premise, private cloud, public cloud and hybrid deployment models, serving organisations that need business-grade calling, messaging, conferencing, customer engagement and communications workflow orchestration.

The company makes money through software subscriptions, perpetual licences, maintenance, hosted cloud services and associated support sold largely to business customers through reseller and channel partners. Its customers are primarily enterprises, public sector bodies, mid-market organisations, contact centres, IT teams and operational environments with complex or regulated communications requirements.