Five9 vs Mitel

Five9 Raises AI Growth Outlook to 60% After Strong Q2

Five9 reported Q2 2026 revenue of $312.4 million, up 10% year-over-year, and subscription revenue growth of 14%. AI revenue accelerated 78% to $39 million, now representing 15% of subscription revenue, prompting the company to raise its full-year AI growth outlook to at least 60%. CEO Amit Mathradas highlighted a five-year, roughly $100 million total-contract-value deal with a Fortune 100 financial services firm, closed via the Google Cloud Marketplace, and argued that Five9's voice and routing heritage differentiates it from AI point solutions. The company also made three executive hires to shift from product-selling to platform-and-outcomes selling, and emphasized a growing trend of on-premises customers migrating to cloud to support agentic voice AI.

• Five9 reported Q2 2026 revenue of $312.4 million, up 10% year-over-year.
• AI revenue reached $39 million in Q2, up 78% year-over-year, and now constitutes 15% of subscription revenue.
• Five9 raised its full-year 2026 AI growth outlook to at least 60%, up from the previous 'more than 40%' outlook.

Five9 named a Leader in the 2026 IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms

Five9 named a Leader in the 2026 IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms (August 26, 2026)

Five9 Named Leader in IDC MarketScape 2026

Five9 announced it was named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service (CCaaS) Platforms 2026 Vendor Assessment. IDC evaluated vendors on capabilities such as omnichannel routing, API-first integrations, orchestration, knowledge management, workforce engagement, and analytics. Five9 highlighted its Humantic CX vision and Intelligent CX Platform (powered by Genius AI), noting an LLM-agnostic architecture, enterprise-scale reliability (99.999% uptime), voice presence in 140+ countries, and 88+ certifications including SOC 2 Type II, HIPAA, and PCI-DSS. IDC recommended Five9 for midmarket and enterprise buyers across financial services, healthcare, retail, and BPO that prioritize cloud-native CCaaS with deep CRM integrations (notably Salesforce and ServiceNow). Quotes from Five9 CEO Amit Mathradas and IDC research manager Michelle Morgan appear in the release.

• Five9 was named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service (CCaaS) Platforms 2026 Vendor Assessment (#US54117326, August 2026).
• IDC evaluated CCaaS vendors on omnichannel routing, API-first integration, orchestration engines, knowledge management, workforce engagement, and analytics/reporting.
• IDC said Five9 is well suited to midmarket and enterprise organizations across financial services, healthcare, retail, and BPO and noted strong CRM integrations, particularly Salesforce and ServiceNow.

Aragon Research Defines $251B Intelligent Communications Experience Market

Aragon Research has introduced the Intelligent Communications Experience (ICX), a new enterprise technology category unifying unified communications, contact centers, and agentic AI into a single architecture. This convergence eliminates silos and integrates AI agents as first-class citizens alongside human employees, fostering a blended workforce for enhanced productivity. The ICX market is projected to grow from $152.13 billion in 2025 to $251.83 billion by 2031. Industry leaders including Intermedia, Mitel, RingCentral, and Vonage have validated the framework, aligning their product strategies with its core layers: core capabilities, ICX Engine, AI Fabric, and Agentic-Channel. This recognition is expected to drive vendor consolidation and M&A activity as providers build comprehensive platforms. Aragon Research provides the full research note to clients.

• Aragon Research defines the Intelligent Communications Experience (ICX) market, projected to grow from $152.13B in 2025 to $251.83B by 2031.
• ICX merges unified communications, contact center platforms, and agentic AI into a single framework supporting a blended human-AI workforce.
• Intermedia, Mitel, RingCentral, and Vonage have publicly validated the ICX model.

Mitel Introduces H60 DECT Headset Bringing AI-Powered Communications to Frontline Teams in the Moments That Matter Most

Mitel announces the H60 DECT headset, an AI-powered communications device for frontline teams.