Glance (Glance CX)
Enterprise software for guided web and mobile customer interactions.
Available information varies by company and source.
Profile record updated:
Company facts
- Official name
- Glance Networks, Inc.
- Entity type
- COMPANY
- Founded
- 2000
- Headquarters
- 178 Albion Street, Suite 220, Wakefield, MA 01880
- Company size
- 50–200
- Market role
- MarTech Vendor
- Official website
- glance.cx
What Glance (Glance CX) does
Glance operates a B2B enterprise software model centred on a proprietary guided CX platform. It sells software that embeds real-time visual collaboration into clients’ websites and mobile apps, then expands account value through integrations, SDK deployment, workflow configuration, and professional services. Value is created by improving resolution rates, conversion, onboarding completion, and agent effectiveness in digital journeys where human assistance increases outcomes.
Category differentiation
This company is not an advertising, martech, or consumer social platform. It is an enterprise CX software vendor focused on cobrowsing, visual engagement, and guided digital interactions for support, sales, and onboarding teams.
Strategic context
AI-supported assessment from the existing company research; distinguish interpretation from sourced facts.
Glance CX is the commercial brand of Glance Networks, Inc., a US enterprise software company that provides guided digital customer experience tools. Its core platform lets support, sales, onboarding, and advisory teams join customers inside live web and mobile journeys through cobrowsing, screen sharing, video, and in-app collaboration without requiring end-user downloads. The platform is positioned for enterprise deployment, with integrations into CRM and contact centre environments. The company makes money primarily from enterprise SaaS contracts for its Guided CX platform and related modules, with additional revenue from implementation and professional services. Its direct customers are enterprise CX, contact centre, sales, customer success, IT, and product teams rather than end-consumers. The value proposition is reducing digital friction in complex journeys such as support resolution, onboarding, and conversion-critical sales interactions.
Company news briefing
Briefing updated:
Building on its appointment of Heather Nightingale as Vice President of Product to lead AI and human-guided CX strategies, Glance CX has integrated its cobrowse technology with Salesforce for Baxter Credit Union. While the firm's 2026 CX Trends Report identified a significant gap between AI automation and consumer expectations, a recent removal of all open job listings suggests a strategic hiring pause. These developments reinforce Glance’s focus on human-to-human interaction within digital service environments, even as the company critiques the 'blind spots' of autonomous contact centre strategies.
Business model & monetisation
Glance monetises through enterprise SaaS licensing for its Guided CX platform, cobrowsing, mobile collaboration, and related modules, typically under contract-based subscription arrangements tied to deployment scope, seats, usage, or enterprise scale. It also generates services revenue from implementation, integration, configuration, training, and customised deployment support. The commercial model is sales-led and enterprise-oriented rather than self-serve.
- Guided CX platform subscriptions
- Software Subscription
- Cobrowse and mobile collaboration modules
- Software Subscription
- Mobile SDK and integration-led product access
- Software Subscription
- Professional services and deployment support
- Service Fee
Products & capabilities
No products with linked sources are available in this view.
Products & market categories
Service
Media Channel
Recent recorded signals
Dates refer to the source publication. Older entries are historical context, not evidence of a new event.
No sufficiently sourced and dated signals are available for this view.
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Questions about Glance (Glance CX)
What is Glance CX?
Glance CX is an enterprise software platform for cobrowsing, screen sharing, video, and guided digital customer interactions across web and mobile journeys.
Who uses Glance CX?
It is used by enterprise support, contact centre, sales, advisory, onboarding, customer success, IT, and digital product teams.
How does Glance CX make money?
It earns revenue mainly from enterprise SaaS subscriptions for its Guided CX platform and from professional services for implementation and integration.
Sources & coverage
This profile uses public, official and technically observable information. Missing information does not prove that a product or relationship does not exist. The list below does not imply that every profile statement has been verified.
17 publicly documented primary sources and citations linked across the market graph.
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