Glance (Glance CX)

Glance operates a B2B enterprise software model centred on a proprietary guided CX platform. It sells software that embeds real-time visual collaboration into clients’ websites and mobile apps, then expands account value through integrations, SDK deployment, workflow configuration, and professional services. Value is created by improving resolution rates, conversion, onboarding completion, and agent effectiveness in digital journeys where human assistance increases outcomes.

Glance CX is the commercial brand of Glance Networks, Inc., a US enterprise software company that provides guided digital customer experience tools. Its core platform lets support, sales, onboarding, and advisory teams join customers inside live web and mobile journeys through cobrowsing, screen sharing, video, and in-app collaboration without requiring end-user downloads. The platform is positioned for enterprise deployment, with integrations into CRM and contact centre environments.

The company makes money primarily from enterprise SaaS contracts for its Guided CX platform and related modules, with additional revenue from implementation and professional services. Its direct customers are enterprise CX, contact centre, sales, customer success, IT, and product teams rather than end-consumers. The value proposition is reducing digital friction in complex journeys such as support resolution, onboarding, and conversion-critical sales interactions.