Glance (Glance CX)

Glance CX is the commercial brand of Glance Networks, Inc., a US enterprise software company that provides guided digital customer experience tools. Its core platform lets support, sales, onboarding, and advisory teams join customers inside live web and mobile journeys through cobrowsing, screen sharing, video, and in-app collaboration without requiring end-user downloads. The platform is positioned for enterprise deployment, with integrations into CRM and contact centre environments. The company makes money primarily from enterprise SaaS contracts for its Guided CX platform and related modules, with additional revenue from implementation and professional services. Its direct customers are enterprise CX, contact centre, sales, customer success, IT, and product teams rather than end-consumers. The value proposition is reducing digital friction in complex journeys such as support resolution, onboarding, and conversion-critical sales interactions.